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Spyder Leatherworks FAQ: |
My suit is pretty messed up, how can you tell if it’s worth repairing? Shoot us an email with photos and we’ll let you know if your item can be repaired and provide you with a general estimate of how much it will cost. When I ship, how should I package my item(s)? Pack your suit, pants or jacket in the smallest box available. It is advised that you keep any bags, back protectors and hangers with you. We cannot guarantee that they will be returned to you as they may get separated from your items as we work on them. We also request that you do not use excess paper or any packing peanuts in the box. If your box is too large, it is advisable to find a smaller box, or cut the larger one down to work. Your instructions say to remove all the armor when shipping. Is this really necessary? You may leave the armor in if you like or do not know how to properly remove it. Removing the armor can save on both shipping weight and also time it will take to work on some suits. This can save you a bit of money. We figure everyone likes to save money where they can. What else should I put in the box? Please send a note that includes the following: Your full name, return shipping info, current phone number(s) and email address. Also note what you’d like to have done, be as complete as possible, including your next event date, if applicable. If we have exchanged emails, you may include those if you’d like. I need some contingency patches, how do I get those? We have a selection of common contingency patches, such as tire manufactures, and series patches, WERA, CCS, MotoST. If you get us a list of what you need, we can let you know what we have in stock at the time. I have some patches to send to you, can I just throw those in the box? Certainly. However, we recommend putting them in an envelope or a baggie so that they don’t accidentally drop out of an open seam on the box. I need to have my name put on, but I’m not sure about type style. Can you design something for me? We can certainly help you out. You can either give us a general direction and we’ll do “designer’s choice” on the color and font, or you can be very specific. If you’d like to check out some font styles, go to www.dafont.com,. There are literally thousands, so use the themes to sort out what you like, and utilize their text tool to preview your text in most fonts. Please note that text is case sensitive in some fonts, so if you want all caps, type in all caps. What colors do you have available for lettering? Almost anything, including straight colors: black, red, blue, white and everything in between; neons; metallics, such as silver, gold, red, blue and green. We can customize some colors in small quantities. I need some alterations, how will you know what to do? For alterations, we need to speak with you personally. It is recommended that we have a phone conference, so we can discuss what needs to be adjusted, and I can walk you through the process of taking measurements and notes. How will I know if you got my suit? We will call you within a day or 2 of getting your suit. If we have a busy day of sewing, “check in” might not occur until the following day. Feel free to call or email to double check on delivery if you have not heard from us. How long will it take until I get my gear back? Hopefully we’ve discussed this before you’ve shipped your suit. Again, our lead times change during the season, you can always call or email to ask on lead times. My event date has changed, I need my stuff back sooner, is this a problem? Most times that should not be a problem. Call and let us know; we’ll try to work it out. What if something changes on my order? Contact us ASAP and we’ll get it noted on your card and let you know if the changes will cause a delay. How do I pay for services? We accept all major credit cards, Paypal, and personal checks. Of course cash is king. Please note: we do not accept goats, chickens or other forms of livestock, we apologize if this is an inconvenience. IMPORTANT: we will not ship any order that is not paid for, NO EXCEPTIONS. When do I pay for everything? When we’re all done with the work. We’ll give you a call when we are ready to ship or have you pick it up. I’m a racer, do you offer discounts? No, as racers make up the bulk of our business. We do support the sport with our sponsorship program which includes a nice discount for you and your team. Please refer to our website for when to submit resumes for the upcoming season. Can I get some super cool Spyder stickers or a Spyder patch? Yup, just remind us before we ship your stuff and we’ll throw some in the box. How does your Color Service work? We now offer color restoration services for suits, etc, that are still in good general condition and repair, but have become scuffed, faded and worn looking. This entails cleaning the affected areas, prepping the surface, and then laying down new color to renew the appearance of you item. Will my suit look new again? Some will, some will just look refreshed. It all depends on the condition of your suit at the time of the re-coloring. Can you change the color of my suit? That depends. Some colors are easier to change than others. Please email us photos of the item in question, (both front and back), and we’ll have Roger, our color specialist discuss your options and cost. Do you retail suits and jackets? Not at the current time. Do you build custom suits? No, as it is very time consuming. We are currently focusing on our core services. If you would like a recommendation on where to have a custom suit built, please call or email and we’ll point you in the right direction. |